FREQUENTLY ASKED QUESTIONS (FAQ)

How long does order processing take?

Orders are processed within 3–5 business days (Monday–Friday, excluding public holidays).

How long does shipping take?

Delivery typically takes 5–8 business days after dispatch, depending on your location and carrier conditions.

Do you offer free shipping?

Yes. We offer free shipping on all orders.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Can I cancel my order?

Yes. Orders may be cancelled before they are shipped. Please contact our customer support team as soon as possible if you wish to cancel your order.

What is your return policy?

We offer a 30-day return policy from the date your order is delivered. Please see our Refund & Return Policy page for complete details.

When will I receive my refund?

Approved refunds are processed within 10 business days after the returned item has been inspected and are issued to the original payment method used for the purchase.

What should I do if my order arrives damaged?

Please contact us within 7 days of delivery and provide your order number and photographs of the product and packaging.

Do your products include a warranty?

Some products may include a manufacturer's warranty. Warranty information, if applicable, will be listed on the product page or included with the product documentation.

Do you ship internationally?

Shipping availability may vary depending on the destination and the product. If we are unable to deliver to your location, we will notify you and issue a refund if necessary.

Is my payment information secure?

Yes. We use secure payment processing providers and industry-standard security measures to protect your information. We do not store your full payment card details.

How can I contact HorizonCoffe?

Email: support@HorizonCoffe.shop
Phone: +1 (904) 276-4329

Business Address:
309 SW Broadway
Portland, OR 97205
United States

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM (Local Time)