Shipping policy
At HorizonCoffe, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are processed within 3–5 business days (Monday–Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.
Shipping Time
We offer free shipping on all orders.
Estimated delivery time is 5–8 business days after dispatch, depending on your location and carrier conditions. Delivery times are estimates only and are not guaranteed.
Shipping delays may occur due to:
- Severe weather conditions
- Carrier delays or service interruptions
- High seasonal demand
- Customs procedures, where applicable
- Other circumstances beyond our reasonable control
Shipping Restrictions
Certain products, including large sheds and power equipment, may not be available for delivery to all regions due to carrier limitations, local regulations, or product size restrictions.
If we are unable to fulfill your order, we will notify you and issue a full refund if payment has already been processed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. HorizonCoffe is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
Contact Us
HorizonCoffe
309 SW Broadway, Portland, OR 97205, United States
Email: support@HorizonCoffe.shop
Phone: +1 (904) 276-4329